This Privacy Policy describes how Nevis Infosystems and its affiliates (collectively “Nevis Infosystems”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information / personal data through Neviscater (hereinafter referred to as the “Platform”).

1. Introduction

You may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to:

• be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions; and
• be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy.

If you do not agree, please do not use or access our Platform.

2. Collection

We collect your personal data when you use our Platform or services, or otherwise interact with us during the course of our relationship, along with related information provided from time to time.

Information we may collect

Personal data provided during sign-up/registration or use of the Platform, including but not limited to:

• Name
• Date of birth
• Address
• Telephone / mobile number
• Email ID
• Any information shared as proof of identity or address

Sensitive personal data (collected only with your consent), such as:

• Bank account, credit/debit card, or other payment instrument information
• Biometric information such as facial features or physiological information (to enable certain opted-in features on the Platform)

All of the above is collected in accordance with applicable law(s).

Your choices and additional notes

• You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.
• We may track your behaviour, preferences, and other information you choose to provide. This information is compiled and analysed on an aggregated basis.
• We collect information related to your transactions on the Platform and on third-party business partner platforms. Where a third-party business partner collects your personal data directly from you, their privacy policies govern that collection. We are not responsible for their privacy practices or the content of their privacy policies, and we request that you read those policies before disclosing any information.

Security caution

If you receive an email or a call from a person/association claiming to be Nevis Infosystems and seeking personal data such as your debit/credit card PIN, net-banking password, or mobile banking password, never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

3. Usage

We use personal data to provide the services you request. Where we use your personal data to market to you, we will provide you the ability to opt out of such uses.

We use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience
• Resolve disputes and troubleshoot problems
• Inform you about online and offline offers, products, services, and updates
• Customise your experience
• Detect and protect against error, fraud, and other criminal activity
• Enforce our terms and conditions
• Conduct marketing research, analysis, and surveys
• Serve other purposes described to you at the time of collection

You understand that your access to these products/services may be affected if permission is not provided to us.

4. Sharing

Within our group

We may share your personal data internally within our group entities, other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out.

With third parties

We may disclose personal data to third parties such as sellers, business partners, and third-party service providers, including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment methods opted by you. These disclosures may be required to:

• Provide you access to our services and products
• Comply with our legal obligations
• Enforce our user agreement
• Facilitate our marketing and advertising activities
• Prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services

With government and law enforcement

We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law, or in the good-faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

We may also disclose personal data to law enforcement offices, third-party rights owners, or others in the good-faith belief that such disclosure is reasonably necessary to:

• Enforce our Terms of Use or Privacy Policy
• Respond to claims that an advertisement, posting, or other content violates the rights of a third party
• Protect the rights, property, or personal safety of our users or the general public

5. Contact Information

For any questions or concerns regarding this privacy policy, please contact us at Phone: +91 9607026060 / Email: support@neviscater.com.